Question 1

How do I know my purchase is safe?

Accepted Answer

Each order is handled personally in our studio. We provide transparent communication, secure transactions, and direct assistance.
You are welcome to contact us at any time or visit our workshop in Garmisch-Partenkirchen.

Question 2

How long will it take to receive my urn or vase?

Accepted Answer

Standard designs are usually shipped within 7–10 days. Custom orders may take longer, depending on the design.

Question 3

Do you ship internationally?

Accepted Answer

Yes — we deliver throughout Europe, including Italy, Germany, Switzerland, and Austria. USA and UK on request. Contact us for exact shipping costs and timelines.

Question 4

How is the urn packaged?

Accepted Answer

Each urn is carefully protected for safe delivery and presented in an elegant box, ready to give or display.

Question 5

Can you ship directly to my vet or crematorium?

Accepted Answer

Yes. Simply provide the delivery details at checkout, and we’ll send it directly to them.

Handmade in Italy

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Free Shipping Europe

safe packaging