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  • What makes Mikimo urns and vases unique?
    Each Mikimo urn and vase is handcrafted with care, blending timeless European design with artisanal detail. Our exclusive bas-reliefs — available in many dog and cat breeds — make every piece as individual as the life it honours.
  • Are the urns suitable for both pets and humans?
    We are currently supplying pet urns exclusively. We will provide an update should there be changes.
  • What sizes are available and how do I choose the right one?
    As a general rule, 1 kg of body weight requires approximately 0.04 litres of urn capacity. Here’s a simple guide: Small pets (up to 10 kg) – 0.4 L to 0.6 L urn Medium pets (10 – 25 kg) – 0.6 L to 1.0 L urn Large pets (25 – 45 kg) – 1.0 L to 1.8 L urn Extra-large pets (45 kg+) – 1.8 L or larger urn If you are unsure, it’s always best to choose a slightly larger urn to ensure a comfortable fit.
  • What materials do you use?
    We use premium ceramics with high-quality finishes, as well as natural wooden Oak. Each urn is made to be both elegant and lasting.
  • How long will it take to receive my urn or vase?
    Standard designs are usually shipped within 7–10 days. Custom orders may take longer, depending on the design.
  • Do you ship internationally?
    Yes — we deliver throughout Europe, including Italy, Germany, Switzerland, and Austria. USA and UK on request. Contact us for exact shipping costs and timelines.
  • How is the urn packaged?
    Each urn is carefully protected for safe delivery and presented in an elegant box, ready to give or display.
  • Can you ship directly to my vet or crematorium?
    Yes. Simply provide the delivery details at checkout, and we’ll send it directly to them.
  • How to Choose the Right Urn
    Choosing an urn can feel overwhelming, especially when you’re still processing the loss of a beloved companion. At Mikimo, we want to make this process as simple and comforting as possible. Here are a few gentle steps to guide you: 1. Consider the PurposeDecide whether you’d like the urn purely as a memorial, or if you would also like it to serve as a vase or plant container. Our designs are versatile and can be used in either way. 2. Choose the Right SizeThe size of an urn is based on the volume needed to hold your pet’s ashes: Small pets (up to 10 kg) – 0.4 L to 0.6 L urn Medium pets (10 – 25 kg) – 0.6 L to 1.0 L urn Large pets (25 – 45 kg) – 1.0 L to 1.8 L urn Extra-large pets (45 kg+) – 1.8 L or larger urn💡 If you’re unsure, it’s always better to choose a slightly larger urn to ensure a comfortable fit. 3. Select a Design That Feels RightThink about what reflects your pet best — perhaps a breed-specific relief, a certain colour, or a particular finish like classic white, soft silver, or warm gold.
  • How do I place the ashes into the urn?
    Your urn will include simple instructions. If you prefer, your vet or crematorium can do this for you. It is recommended to keep the ashes in the plastic packet in which they are received from the crematorium.
  • Can I transfer ashes from an existing container?
    Yes. If you’re unsure, we recommend professional assistance to avoid any distress.
  • How should I clean and care for my urn or vase?
    Wipe gently with a soft cloth. Avoid abrasive cleaners or soaking in water to protect the finish.
  • What is your returns or exchange policy?
    Non-personalised items can be returned within 14 days if unused and in original packaging. Custom items are non-refundable unless faulty.
  • What happens if my urn arrives damaged?
    We will replace or repair any item damaged in transit at no cost to you.
  • Can I reorder a matching urn or vase later?
    Yes. Many designs remain available year-round, and we can create a matching piece if needed.
  • How can I speak to someone for help?
    You can reach us by email or phone during business hours. We’ll always respond as quickly and sensitively as possible.
  • Can I customise my urn or vase?
    Yes. Choose your preferred breed relief, finish, and colour. We also offer engraving or hand-painted details for a truly personal tribute.
  • Can you create a custom design of my pet?
    Absolutely. Send us clear photos, and we can create a unique bas-relief or artwork. We’ll confirm lead times once we see your design.
  • Do you offer breed-specific designs for dogs and cats?
    Yes. We offer a wide range of dog and cat breeds and are happy to create custom designs if your breed isn’t listed.

© 2025 by Mikimo. 

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